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Girl Scouts of USA

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Client Description

GIRL SCOUTS of USA (GSUSA) is a well-established nonprofit organization with a mission to empower and educate young girls and women across the United States. Renowned for its Girl Scout Cookies program and various youth development initiatives, GSUSA operates a vast network of troops, volunteers, and an extensive e-commerce platform for ordering cookies, merchandise, and participating in Girl Scouts activities.

Pre State

Before EmphoraSoft’s intervention, GSUSA faced significant logistical challenges stemming from inaccuracies in shipping addresses provided by customers on their e-commerce platform. The pre-state was characterized by a high incidence of wrong shipments and shipment delays. Incorrect addresses, often inputted by customers, led to mis-deliveries, customer dissatisfaction, and additional operational costs. GSUSA recognized the need to address these issues to enhance customer satisfaction and streamline their operations.

Bridge

EmphoraSoft developed a solution that acted as a bridge between the pre-state and the post-state. The pivotal component of this bridge was the integration of NetSuite Suite Commerce, GSUSA’s e-commerce backbone, with Smarty Streets, an advanced address validation service. The bridge aimed to validate shipping addresses in real-time, ensuring that they were accurate and complete before proceeding with order fulfilment.

  1. NetSuite Suite Commerce: The integration enabled real-time order processing, and it was seamlessly connected with Smarty Streets for address validation.
  2. Smarty Streets: This address validation service confirmed the accuracy and completeness of shipping addresses, offering suggestions for corrections when needed, and ensuring that each address was 100% accurate.

This bridge prevented incorrect or incomplete addresses from progressing through the order fulfilment process and allowed GSUSA to take proactive measures to minimize wrong shipments.

Post State

  • Following the successful implementation of NetSuite Suite Commerce and Smarty Streets, GSUSA transitioned to the post-state, experiencing substantial improvements:

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Hear from our happy customers

We are thoroughly impressed with the overall progress we've been making on this integration project. It's a testament to the hard work and dedication you've put into it. I sincerely appreciate all your efforts and the collaborative spirit we've had. I'm really looking forward to successfully completing this project and, hopefully, tackling many more exciting ones together in the future.

Keep up the great work, EmphoraSoft!

Founder + CEO, Information Technology & Services, ON, Canada

We worked with EmphoraSoft for building SuiteApp on the NetSuite platform for Zinrelo. Their team has very good expertise in NetSuite scripting and solutioning. They have delivered a high quality product keeping in mind the time deadlines. They are reachable and a great team to work with. I would strongly recommend EmphoraSoft for NetSuite implementations.

Yahya, Engineering Manager, Zinrelo, FL, USA

The integration of NetSuite with Mindbody has been a game-changer for our business. It has drastically reduced the manual effort required to validate transactional updates, freeing up our valuable time and resources. EmphoraSoft's expertise in implementing NetSuite has made this transition seamless, simplifying our daily operations leading to significant business success.

NetSuite Manager, Personal Care Product Manufacturing, UAE

EmphoraSoft has been an invaluable partner for our business. Their NetSuite customization, website integration, and payment gateway solutions have made a remarkable impact on our operations. EmphoraSoft's exceptional support in managing our websites and providing day-to-day NetSuite support ensures our business runs smoothly.

Business Manager, Flooring Company, FL, USA

EmphoraSoft has been instrumental in addressing a critical challenge we faced with our Suite Commerce Portal. Their solution on integrating NetSuite Suite Commerce with Smarty Streets, has been a game-changer. Now, all addresses are thoroughly validated, ensuring 100% accuracy. This has significantly reduced incorrect shipments, saving us time and resources. We're immensely grateful for EmphoraSoft's expertise in solving this problem and their commitment to our success.

Senior Manager, Civic and Social Organization, NY, USA

EmphoraSoft's seamless integration with NetSuite provides us with real-time access to quotes, orders, invoices, and even allows us to process payments efficiently. This level of visibility has greatly improved our customer service and financial operations. Additionally, the portal's partner registration and tier management features have enhanced our collaboration with partners, offering them complete insight into their customers. The ability to broadcast messages about events and promotions is a fantastic tool that keeps everyone informed and engaged. EmphoraSoft has truly elevated our communication game!

Senior Manager, Design Services, FL, USA

EmphoraSoft's NetSuite Advanced Manufacturing implementation has truly transformed our business. The integrated cloud platform has given us unprecedented control and visibility throughout their manufacturing process, consolidating our operations into one efficient system. This shift has led to remarkable improvements in operational efficiency, with a reduction in 'Cost to Produce' and a significant decrease in dependencies on disconnected third-party systems. EmphoraSoft's expert team of Solution Architects transformed our business from Order-to-Cash through Build-to-Ship, leveraging NetSuite's capabilities to optimize shop floor planning and significantly reduce operating costs, making us more profitable.

NetSuite Director, Manufacturing - Fabricated Metal Products, MI, USA

We are pleased with EmphoraSoft's Gantt Chart development based on Projects and Resource Skill set. This tool has revolutionized our project management by providing us with a clear and visual representation of our project timelines and resource allocation. It has enabled us to make more informed decisions, allocate resources efficiently, and streamline our project workflows. EmphoraSoft's expertise in developing this solution has greatly improved our project planning and execution, and we couldn't be happier with the results.

Senior NetSuite Manager, IT Services and IT Consulting, UK

EmphoraSoft's expertise in building NetSuite Integration with our system has been a game-changer for our business. Their seamless integration solution has allowed us to automate processes, synchronize data, and improve the overall efficiency of our operations. This integration has not only saved us time but has also reduced the likelihood of errors in data transfer. EmphoraSoft's team demonstrated exceptional skill and dedication throughout the integration process, ensuring that it met our specific needs.

CEO, IT Services and IT Consulting, NY, USA

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Hear from our happy customers

Emphorasoft built a Suite app for Zinrelo on the NetSuite platform. This solution offers a loyalty program along with reward programming for all NetSuite customers. 20+ customers are using Zinrelo along with NetSuite so far.

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Zinrelo

Palo Alto, California

Emphorasoft Offered NetSuite Customization for their website along with a payment gateway and integration of all the payments to NetSuite. Many other processes have been streamlined and customized as per their business needs. Managing their end-to-end websites along with NetSuite day-to-day support.

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Go MOBILE Flooring

USA

Emphorasoft offers a Web Portal for effectively communicating with their customers, Partners. This portal tightly integrates with NetSuite and customers can have visibility of all Quotes, orders, and invoices, and customers can clear payments through their portal which integrates with NetSuite. Partners also register with this portal along with their tiers and have complete visibility of their customers.

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Priano

FL, USA

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