Understanding NetSuite’s SuiteSuccess Methodology

SuiteSuccess is the result of a multi-year transformation effort to integrate the NetSuite unified suite with 20 years of industry-leading practices, a new customer engagement model, and business optimization methods into a comprehensive, industry-specific cloud solution.

Designed to address unique industry challenges that have traditionally hindered growth, scalability, and adaptability, SuiteSuccess stands out where other ERP vendors have relied on templates, rapid implementation methodologies, and custom code.

NetSuite’s holistic approach incorporates productized domain knowledge, leading practices, key performance indicators (KPIs), and an agile product adoption strategy. This results in faster time to value, increased business efficiency, flexibility, and enhanced customer success.

In the realm of enterprise resource planning (ERP) software, NetSuite stands out as a leader. One of the key elements that contribute to its success and widespread adoption is its SuiteSuccess methodology. This comprehensive approach is designed to ensure that businesses not only implement NetSuite effectively but also derive maximum value from it. In this blog, we’ll delve into the intricacies of SuiteSuccess, exploring its phases, benefits, and how it transforms the ERP implementation process.

In a traditional ERP software selection and implementation process, you would spend considerable time with multiple software vendors, conducting lengthy interviews and custom software demos. With NetSuite SuiteSuccess, the process begins with an overview of existing demos and process flows that have been refined through thousands of successful NetSuite implementations in your industry.

From there, you can identify exceptions specific to your business and receive a custom demo showing how NetSuite addresses these unique needs.

During implementation, time is spent focusing on these unique aspects of your business. Standard processes such as paying vendors and making journal entries are pre-built for your industry in NetSuite. This pre-configuration allows the implementation team to concentrate on what is most unique and important to your business.

What is SuiteSuccess?

SuiteSuccess is NetSuite’s unified and prescriptive methodology for implementing its ERP solution. It’s built on industry-leading practices and is tailored to meet the specific needs of various industries. SuiteSuccess aims to accelerate the deployment of NetSuite by providing pre-configured solutions, industry-specific functionality, and a structured approach to implementation.

Key Components of SuiteSuccess

Industry-Specific Editions:

NetSuite offers tailored versions of its software for different industries, such as manufacturing, retail, healthcare, and professional services. These editions come with pre-built configurations and features that address the unique needs and challenges of each industry.

Leading Practices:

SuiteSuccess leverages over two decades of NetSuite’s experience and insights into various industries. It incorporates best practices, workflows, and KPIs that have been proven to deliver results, ensuring that businesses follow a path to success right from the start.

Role-Based Implementation:

The methodology includes predefined roles and dashboards tailored to the needs of various stakeholders within an organization. This ensures that each user has access to the information and tools they need to perform their duties effectively.

Stairway to Success:

SuiteSuccess is designed to grow with your business. It provides a scalable path to adoption, enabling companies to start with the core functionality they need and then add more advanced features as they grow and their needs evolve.

The SuiteSuccess Lifecycle

The SuiteSuccess methodology is divided into four main phases, each designed to guide businesses through a smooth and successful implementation process:

Engage:

Discovery and Planning: This phase involves understanding the client’s business needs, defining objectives, and setting a roadmap for implementation. NetSuite’s team works closely with the client to gather requirements and map out a strategy.

Solution Design: Based on the discovery phase, a tailored solution is designed. This includes configuring the software to meet specific business needs and setting up the necessary integrations.

Configure:

Configuration and Customization: The NetSuite system is configured according to the defined solution design. This may include customizing workflows, forms, and reports to align with the client’s business processes.

Data Migration: Existing data from legacy systems is migrated to NetSuite. This step is crucial for ensuring that the new system has all the necessary historical data for a seamless transition.

Optimize:

Testing and Validation: Rigorous testing is conducted to ensure that the system functions as expected. This includes user acceptance testing (UAT) where key users validate the system against business requirements.

Training: Comprehensive training sessions are conducted to ensure that users are well-versed with the new system. This includes role-based training to address the specific needs of different user groups.

Expand:

Go-Live: The system is deployed and goes live. The NetSuite team provides support to ensure a smooth transition.

Continuous Improvement: Post-implementation, NetSuite continues to work with the client to identify areas for improvement and implement additional features as needed. This phase ensures that the system evolves with the business.