Driving Customer Loyalty: Zinrelo SuiteApp on NetSuite Platform

Client Portfolio:

Our client is a prominent enterprise-grade, SaaS loyalty platform based in California. They specialize in assisting brands in launching comprehensive rewards programs, leveraging powerful technology, advanced data analytics, and ongoing strategy consultation. Their platform focuses on unlocking various dimensions of loyalty, such as transactional, social, advocacy, engagement, behavioural, and emotional loyalty.

Problem Statement:

In today’s highly competitive landscape, customers are constantly exploring their options, making it challenging for businesses to retain their customer base. Understanding this challenge, our client aims to introduce a loyalty and rewards program within their NetSuite system. This initiative is designed to provide their customers with a seamless experience while rewarding them for their loyalty. By implementing this program, our client intends to attract more customers and foster long-term relationships by incentivizing and acknowledging their loyalty.

Our Value Addition:

By discovering the synergy between NetSuite’s ERP system and our client’s loyalty platform, we achieved a remarkable 2.4X increase in per-customer revenue and an impressive 80% boost in repeat purchases. By seamlessly integrating these two platforms, we seamlessly established a loyalty program within NetSuite, providing customers with a rewarding experience for their loyalty and leveraged the benefits of consolidated data with actionable insights derived from robust data analytics.

Our client’s loyalty rewards platform offers a user-friendly experience, allowing customers to unlock a comprehensive 360-degree loyalty program. Their customers are rewarded for various actions, including purchases, referrals, reviews, and engagement on social media platforms such as Facebook, Twitter, Instagram, and more. With this versatile rewards system, their customers can enjoy a rewarding experience across multiple channels and interactions.

Benefits:

Experienced a remarkable 2.4X increase in per-customer revenue.

Boosted repeat purchases by an impressive 80%.

Achieved a significant 50% improvement in profitability.

Cultivated fiercely loyal customers who are more likely to engage with the brand.

Reduced the need for discounts by offering a rewarding loyalty program, ensuring customer satisfaction and retention.

Conclusion:

Our client can greatly benefit from the integration of NetSuite, which offers a powerful solution to enhance customer engagement and retention. With the expertise of our experienced EmphoraSoft NetSuite experts, businesses can seamlessly implement a loyalty points system within NetSuite. This implementation allows businesses to incentivize customers, encouraging them to return and make repeat purchases, thus fostering long-term customer loyalty and driving revenue growth. Our NetSuite loyalty integration simplifies the process of setting up and managing a loyalty program within the NetSuite ERP system, providing businesses with an efficient and effective solution.

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What Our Customers Say

We are excited to share that we have successfully implemented barcode-based point-of-sale (POS) functionality at our Domlur center in Bangalore. The new POS features have significantly sped up billing, improved accuracy, and effectively allowed us to track near-expiry items. This upgrade has reduced the time and effort needed for stock reconciliation and is vital for scaling our e-commerce operations.
We want to thank the EmphoraSoft team for their exceptional dedication, collaboration, and relentless hard work over the past few months. Their expertise in design, development, and testing has been nothing short of outstanding, leading to the successful deployment of the system. We look forward to rolling out these innovative features to our other centers in the coming weeks, confident that the EmphoraSoft team will continue to deliver excellence.

CIO, Apollo AyurVAID, Bangalore, India

We are thoroughly impressed with the overall progress we’ve been making on this integration project. It’s a testament to the hard work and dedication you’ve put into it. I sincerely appreciate all your efforts and the collaborative spirit we’ve had. I’m really looking forward to successfully completing this project and, hopefully, tackling many more exciting ones together in the future.

Founder + CEO, Information Technology & Services, ON, Canada

We worked with EmphoraSoft for building SuiteApp on the NetSuite platform for Zinrelo. Their team has very good expertise in NetSuite scripting and solutioning. They have delivered a high quality product keeping in mind the time deadlines. They are reachable and a great team to work with. I would strongly recommend EmphoraSoft for NetSuite implementations.

Yahya, Engineering Manager, Zinrelo, FL, USA

The integration of NetSuite with Mindbody has been a game-changer for our business. It has drastically reduced the manual effort required to validate transactional updates, freeing up our valuable time and resources. EmphoraSoft’s expertise in implementing NetSuite has made this transition seamless, simplifying our daily operations leading to significant business success.

NetSuite Manager, Personal Care Product Manufacturing, UAE

EmphoraSoft has been an invaluable partner for our business. Their NetSuite customization, website integration, and payment gateway solutions have made a remarkable impact on our operations. EmphoraSoft’s exceptional support in managing our websites and providing day-to-day NetSuite support ensures our business runs smoothly.

Business Manager, Flooring Company, FL, USA

EmphoraSoft has been instrumental in addressing a critical challenge we faced with our Suite Commerce Portal. Their solution on integrating NetSuite Suite Commerce with Smarty Streets, has been a game-changer. Now, all addresses are thoroughly validated, ensuring 100% accuracy. This has significantly reduced incorrect shipments, saving us time and resources. We’re immensely grateful for EmphoraSoft’s expertise in solving this problem and their commitment to our success.

Senior Manager, Civic and Social Organization, NY, USA

EmphoraSoft’s seamless integration with NetSuite provides us with real-time access to quotes, orders, invoices, and even allows us to process payments efficiently. This level of visibility has greatly improved our customer service and financial operations. Additionally, the portal’s partner registration and tier management features have enhanced our collaboration with partners, offering them complete insight into their customers. The ability to broadcast messages about events and promotions is a fantastic tool that keeps everyone informed and engaged. EmphoraSoft has truly elevated our communication game!

Senior Manager, Design Services, FL, USA

EmphoraSoft’s NetSuite Advanced Manufacturing implementation has truly transformed our business. The integrated cloud platform has given us unprecedented control and visibility throughout their manufacturing process, consolidating our operations into one efficient system. This shift has led to remarkable improvements in operational efficiency, with a reduction in ‘Cost to Produce’ and a significant decrease in dependencies on disconnected third-party systems. EmphoraSoft’s expert team of Solution Architects transformed our business from Order-to-Cash through Build-to-Ship, leveraging NetSuite’s capabilities to optimize shop floor planning and significantly reduce operating costs, making us more profitable.

NetSuite Director, Manufacturing – Fabricated Metal Products, MI, USA

We are pleased with EmphoraSoft’s Gantt Chart development based on Projects and Resource Skill set. This tool has revolutionized our project management by providing us with a clear and visual representation of our project timelines and resource allocation. It has enabled us to make more informed decisions, allocate resources efficiently, and streamline our project workflows. EmphoraSoft’s expertise in developing this solution has greatly improved our project planning and execution, and we couldn’t be happier with the results.

Senior NetSuite Manager, IT Services and IT Consulting, UK

EmphoraSoft’s expertise in building NetSuite Integration with our system has been a game-changer for our business. Their seamless integration solution has allowed us to automate processes, synchronize data, and improve the overall efficiency of our operations. This integration has not only saved us time but has also reduced the likelihood of errors in data transfer. EmphoraSoft’s team demonstrated exceptional skill and dedication throughout the integration process, ensuring that it met our specific needs.

CEO, IT Services and IT Consulting, NY, USA

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