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PRIANO

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REVOLUTIONIZING COMMUNICATION AND CUSTOMER ENGAGEMENT BY BUILDING WEB PORTALS

Client Description

Priano, a leading provider in the design and selection of space, aims to revolutionize the industry. They believe that choices, design, and seamless installation can go hand in hand. To effectively communicate with their customers and partners, Priano sought a solution that would offer a Web Portal tightly integrated with NetSuite. This portal would enable customers to gain visibility into their quotes, orders, invoices, and payment options. Partners could also register on the portal, defining their tiers, and access a comprehensive overview of their customers. The portal also provided a channel for admin and company users to broadcast messages related to events and promotions

Pre State

Prior to implementing the Web Portal solution offered by EmphoraSoft, Priano faced several challenges. Their communication with customers and partners was fragmented and lacked a centralized platform. Customers struggled to track their quotes, orders, and invoices efficiently, and the payment process was not user-friendly. Partners had limited insight into their customer base, which hindered their ability to manage and provide better services. The company also lacked an effective means of broadcasting messages about their events and promotions.

Bridge

EmphoraSoft’s solution involved the following key steps in bridging the gap:

Web Portal Development:
Web Portal Development: EmphoraSoft developed a Web Portal that seamlessly integrated with Priano’s NetSuite system. This portal served as a unified platform for effective communication with customers and partners

Customer Visibility:
Customers gained access to the portal, where they could conveniently view and track their quotes, orders, and invoices. The portal provided them with a user-friendly interface to clear payments seamlessly, with integration to NetSuite ensuring accuracy.

Partner Registration and Visibility:
Partners were encouraged to register on the portal. They were able to define their tiers and achieve comprehensive visibility into their customer base. This feature facilitated better service provision and management.

Broadcasting Messages:
Admin and company users were granted the ability to broadcast messages related to events, promotions, and other important communications. This feature allowed for better engagement and interaction with customers and partners.

Post State

Following the implementation of EmphoraSoft’s Web Portal solution, Priano experienced significant improvements in their operations:

Unified Communication:
The Web Portal provided Priano with a single, unified platform to communicate effectively with both customers and partners. This streamlined their communication processes.

Enhanced Customer Experience:
Customers now had visibility into their quotes, orders, and invoices, making the tracking process more transparent and user-friendly. Payment processing was simplified, enhancing the overall customer experience

Empowered Partners:
Partners could register and define their tiers on the portal, gaining complete visibility into their customer base. This empowered them to offer better services and manage their customers more effectively.

Effective Messaging:
The ability to broadcast messages allowed Priano to engage with customers and partners about events, promotions, and other important matters, resulting in improved customer engagement and participation.

EmphoraSoft’s solution effectively addressed Priano’s communication and customer engagement challenges, resulting in a more streamlined and efficient system.

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Hear from our happy customers

We are thoroughly impressed with the overall progress we've been making on this integration project. It's a testament to the hard work and dedication you've put into it. I sincerely appreciate all your efforts and the collaborative spirit we've had. I'm really looking forward to successfully completing this project and, hopefully, tackling many more exciting ones together in the future.

Keep up the great work, EmphoraSoft!

Founder + CEO, Information Technology & Services, ON, Canada

We worked with EmphoraSoft for building SuiteApp on the NetSuite platform for Zinrelo. Their team has very good expertise in NetSuite scripting and solutioning. They have delivered a high quality product keeping in mind the time deadlines. They are reachable and a great team to work with. I would strongly recommend EmphoraSoft for NetSuite implementations.

Yahya, Engineering Manager, Zinrelo, FL, USA

The integration of NetSuite with Mindbody has been a game-changer for our business. It has drastically reduced the manual effort required to validate transactional updates, freeing up our valuable time and resources. EmphoraSoft's expertise in implementing NetSuite has made this transition seamless, simplifying our daily operations leading to significant business success.

NetSuite Manager, Personal Care Product Manufacturing, UAE

EmphoraSoft has been an invaluable partner for our business. Their NetSuite customization, website integration, and payment gateway solutions have made a remarkable impact on our operations. EmphoraSoft's exceptional support in managing our websites and providing day-to-day NetSuite support ensures our business runs smoothly.

Business Manager, Flooring Company, FL, USA

EmphoraSoft has been instrumental in addressing a critical challenge we faced with our Suite Commerce Portal. Their solution on integrating NetSuite Suite Commerce with Smarty Streets, has been a game-changer. Now, all addresses are thoroughly validated, ensuring 100% accuracy. This has significantly reduced incorrect shipments, saving us time and resources. We're immensely grateful for EmphoraSoft's expertise in solving this problem and their commitment to our success.

Senior Manager, Civic and Social Organization, NY, USA

EmphoraSoft's seamless integration with NetSuite provides us with real-time access to quotes, orders, invoices, and even allows us to process payments efficiently. This level of visibility has greatly improved our customer service and financial operations. Additionally, the portal's partner registration and tier management features have enhanced our collaboration with partners, offering them complete insight into their customers. The ability to broadcast messages about events and promotions is a fantastic tool that keeps everyone informed and engaged. EmphoraSoft has truly elevated our communication game!

Senior Manager, Design Services, FL, USA

EmphoraSoft's NetSuite Advanced Manufacturing implementation has truly transformed our business. The integrated cloud platform has given us unprecedented control and visibility throughout their manufacturing process, consolidating our operations into one efficient system. This shift has led to remarkable improvements in operational efficiency, with a reduction in 'Cost to Produce' and a significant decrease in dependencies on disconnected third-party systems. EmphoraSoft's expert team of Solution Architects transformed our business from Order-to-Cash through Build-to-Ship, leveraging NetSuite's capabilities to optimize shop floor planning and significantly reduce operating costs, making us more profitable.

NetSuite Director, Manufacturing - Fabricated Metal Products, MI, USA

We are pleased with EmphoraSoft's Gantt Chart development based on Projects and Resource Skill set. This tool has revolutionized our project management by providing us with a clear and visual representation of our project timelines and resource allocation. It has enabled us to make more informed decisions, allocate resources efficiently, and streamline our project workflows. EmphoraSoft's expertise in developing this solution has greatly improved our project planning and execution, and we couldn't be happier with the results.

Senior NetSuite Manager, IT Services and IT Consulting, UK

EmphoraSoft's expertise in building NetSuite Integration with our system has been a game-changer for our business. Their seamless integration solution has allowed us to automate processes, synchronize data, and improve the overall efficiency of our operations. This integration has not only saved us time but has also reduced the likelihood of errors in data transfer. EmphoraSoft's team demonstrated exceptional skill and dedication throughout the integration process, ensuring that it met our specific needs.

CEO, IT Services and IT Consulting, NY, USA

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Hear from our happy customers

Emphorasoft built a Suite app for Zinrelo on the NetSuite platform. This solution offers a loyalty program along with reward programming for all NetSuite customers. 20+ customers are using Zinrelo along with NetSuite so far.

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Zinrelo

Palo Alto, California

Emphorasoft Offered NetSuite Customization for their website along with a payment gateway and integration of all the payments to NetSuite. Many other processes have been streamlined and customized as per their business needs. Managing their end-to-end websites along with NetSuite day-to-day support.

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Go MOBILE Flooring

USA

Emphorasoft offers a Web Portal for effectively communicating with their customers, Partners. This portal tightly integrates with NetSuite and customers can have visibility of all Quotes, orders, and invoices, and customers can clear payments through their portal which integrates with NetSuite. Partners also register with this portal along with their tiers and have complete visibility of their customers.

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Priano

FL, USA

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