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Client Portfolio:

Our client is a prominent enterprise-grade, SaaS loyalty platform based in California. They specialize in assisting brands in launching comprehensive rewards programs, leveraging powerful technology, advanced data analytics, and ongoing strategy consultation. Their platform focuses on unlocking various dimensions of loyalty, such as transactional, social, advocacy, engagement, behavioural, and emotional loyalty.

Problem Statement:

In today’s highly competitive landscape, customers are constantly exploring their options, making it challenging for businesses to retain their customer base. Understanding this challenge, our client aims to introduce a loyalty and rewards program within their NetSuite system. This initiative is designed to provide their customers with a seamless experience while rewarding them for their loyalty. By implementing this program, our client intends to attract more customers and foster long-term relationships by incentivizing and acknowledging their loyalty.

Our Value Addition:

By discovering the synergy between NetSuite’s ERP system and our client’s loyalty platform, we achieved a remarkable 2.4X increase in per-customer revenue and an impressive 80% boost in repeat purchases. By seamlessly integrating these two platforms, we seamlessly established a loyalty program within NetSuite, providing customers with a rewarding experience for their loyalty and leveraged the benefits of consolidated data with actionable insights derived from robust data analytics.
Our client’s loyalty rewards platform offers a user-friendly experience, allowing customers to unlock a comprehensive 360-degree loyalty program. Their customers are rewarded for various actions, including purchases, referrals, reviews, and engagement on social media platforms such as Facebook, Twitter, Instagram, and more. With this versatile rewards system, their customers can enjoy a rewarding experience across multiple channels and interactions.


  • Experienced a remarkable 2.4X increase in per-customer revenue.
  • Boosted repeat purchases by an impressive 80%. 
  • Achieved a significant 50% improvement in profitability.
  • Cultivated fiercely loyal customers who are more likely to engage with the brand.
  • Reduced the need for discounts by offering a rewarding loyalty program, ensuring
    customer satisfaction and retention.


Our client can greatly benefit from the integration of NetSuite, which offers a powerful solution to enhance customer engagement and retention. With the expertise of our experienced EmphoraSoft NetSuite experts, businesses can seamlessly implement a loyalty points system within NetSuite. This implementation allows businesses to incentivize customers, encouraging them to return and make repeat purchases, thus fostering long-term customer loyalty and driving revenue growth. Our NetSuite loyalty integration simplifies the process of setting up and managing a loyalty program within the NetSuite ERP system, providing businesses with an efficient and effective solution.

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Hear from our happy customers

Hear from our happy customers